Handling troubles with discretion: Transforming informings into announcements in a control room behind a mixed-reality performance.

People often encounter troubles, which in co-present situations may involve the assistance of others. We investigate how a control room uses a particular division of labor to notice and handle troubles within a mixed-reality live performance: Monitors (tasked with noticing troubles of performers out...

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Publicado en:Research on Language & Social Interaction Vol. 59; no. 2; pp. 149 - 171
Autores principales: Greiffenhagen, Christian, Reeves, Stuart
Formato: pictorial tables/charts Journal Article
Publicado: Taylor & Francis Ltd Apr-Jun2026
Acceso en línea:Ver este registro en EBSCOhost
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      dt: Apr-Jun2026
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      pub: Taylor & Francis Ltd
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        atl: Handling troubles with discretion: Transforming informings into announcements in a control room behind a mixed-reality performance.
      aug:
        au:
          Greiffenhagen, Christian
          Reeves, Stuart
        affil: Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hong Kong, China
      sug:
        subj:
          Communication
          Task Performance and Analysis
          User-Computer Interface
          Interprofessional Relations
          Work Environment
          Conversation Evaluation
          Videorecording
          Video Games
          Group Dynamics
          Professional-Client Relations
      ab: People often encounter troubles, which in co-present situations may involve the assistance of others. We investigate how a control room uses a particular division of labor to notice and handle troubles within a mixed-reality live performance: Monitors (tasked with noticing troubles of performers outside the control room) only inform directors about troubles; directors then may announce those troubles to performers (how to resolve them). We present two key findings: First, although informings typically contain trouble-formulations, these are often absent from the announcement, which allows directors to focus on the progressivity of the performance rather than topicalize the responsibility of trouble or the recurrence of the trouble. Second, directors avoid attributing responsibility for the trouble either by adopting agent-less formulations or by aggregating agency. Together, these practices allow directors to handle troubles "with discretion." Data are in English.
      pubtype: Academic Journal
      doctype:
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        tables/charts
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      ougenre: Article
    language: English
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