Systematic Review of Evidence on the Use of Synchronous Virtual Communication in Adult Social Care: Experiences of Individuals With Social Care Needs and Their Carers.
Background: The increased use of digital technologies in adult social care is a growing priority for governments globally. This includes the use of information and communication technologies by social care professionals to communicate with adults with social care needs. As part of this, synchronous...
| Publicado en: | Health & Social Care in the Community Vol. 2026; pp. 1 - 15 |
|---|---|
| Autores principales: | , , , , , , , , , , , |
| Formato: | research systematic review tables/charts Journal Article |
| Publicado: |
Wiley-Blackwell
7/23/2026
|
| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=195594265&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 195594265 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 09660410 EVX jtl: Health & Social Care in the Community issn: 09660410 maglogo: Y pubinfo: dt: 7/23/2026 vid: 2026 pid: 480 pub: Wiley-Blackwell place: Malden, Massachusetts artinfo: ui: 195594265 195594265 195594265 10.1155/hsc/8622670 195594265 ppf: 1 ppct: 14 formats: fmt: – @attributes: type: T – @attributes: type: C – @attributes: type: P tig: atl: Systematic Review of Evidence on the Use of Synchronous Virtual Communication in Adult Social Care: Experiences of Individuals With Social Care Needs and Their Carers. aug: au: Dodd, Christopher Turnpenny, Agnes Coe, Shelly Baker, Helen Davies, Emma Gardam, Jonathan Havord, Fiona Maddison, Charlotte Schutz, Sue Waite, Marion Kozlowska, Olga Chen, Qing-Wei affil: Oxford Institute of Applied Health Research,, Oxford Brookes University,, Oxford, UK, brookes.ac.uk sug: subj: Communication Methods Health Services Needs and Demand Health Services Accessibility Caregiver Attitudes Patient Attitudes Telemedicine Utilization Social Work Service Human Systematic Review PubMed CINAHL Database Gray Literature Checklists Thematic Analysis Funding Source Caregivers Social Workers Adult United Kingdom United States Canada Hong Kong Support, Psychosocial Videoconferencing Telephone Adult: 19-44 years ab: Background: The increased use of digital technologies in adult social care is a growing priority for governments globally. This includes the use of information and communication technologies by social care professionals to communicate with adults with social care needs. As part of this, synchronous virtual communication can be used by individuals to access social care services. This systematic review and narrative synthesis of the international literature explored individuals' experiences accessing services using synchronous virtual communication. Methods: Preferred Reporting Items for Systematic Reviews and Meta‐Analyses (PRISMA) guidelines were followed to systematically search for studies reporting on experiences of adults with social care needs using synchronous virtual communication to interact with social care. Systematic searches were conducted across PubMed, CINAHL, SCIE and Social Services Abstracts to identify literature published between January 2020 and November 2024. Google and Google Scholar were searched for the grey literature. The quality appraisal of the included literature was conducted using the appropriate Critical Appraisal Skills Programme (CASP) checklist. Themes and subthemes were identified in the process of narrative synthesis. Results: Out of 6172 screened abstracts, 18 articles were selected for inclusion. The narrative synthesis led to the identification of both 'digital exclusion' and 'digital inclusion', as well as subthemes that explain these phenomena. These included evidence of exclusion due to a 'lack of availability', 'lack of capacity' and 'security concerns', and evidence of inclusion due to 'the adaptability of social care' and the 'positive individual experiences' of some adults. Limitations: Studies often grouped social care together with health care, so it was not always possible to know that the extracted data spoke directly to our research question. Conclusion: The roll‐out of synchronous virtual communication within adult social care excluded some individuals but also benefited others, suggesting that a nuanced approach is required to ensure equitable access. pubtype: Academic Journal doctype: research systematic review tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
|---|