Challenge or Hindrance? The Effects of Job Demands–Resources Imbalance on Street-Level Bureaucrats' Turnover Intention.

Street-level bureaucrats struggle with multiple job demands and limited resources, making their retention a persistent challenge. However, existing research offers only limited insights into how to retain them, as job demands and resources are often conceptualized as static, independent antecedents...

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Publicado en:Public Personnel Management Vol. 55; no. 3; pp. 468 - 497
Autores principales: Chang, Yufei, Zhou, Mingxi, Liu, Luning
Formato: research tables/charts Journal Article
Publicado: Sage Publications Inc. Sep2026
Acceso en línea:Ver este registro en EBSCOhost
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        atl: Challenge or Hindrance? The Effects of Job Demands–Resources Imbalance on Street-Level Bureaucrats' Turnover Intention.
      aug:
        au:
          Chang, Yufei
          Zhou, Mingxi
          Liu, Luning
        affil: Harbin Institute of Technology, Harbin, China
      sug:
        subj:
          Social Workers Psychosocial Factors
          Personnel Turnover
          Intention
          Work Environment
          Workload
          Motivation
          Stress, Occupational Psychosocial Factors
          Human
          Funding Source
          China
          Male
          Female
          Adult
          Middle Age
          Questionnaires
          Burnout, Professional
          Support, Social
          Self-Efficacy
          Personnel Retention
          Employee Attitudes
          Models, Theoretical
          Conceptual Framework
          Scales
          Public Sector
          Job Satisfaction
          Support, Psychosocial
          Autonomy
          Personnel Management
          Organizational Culture
          Work-Life Balance
          Descriptive Statistics
          Data Analysis Software
          Regression
          Confidence Intervals
          Job Market
          Adult: 19-44 years
          Middle Aged: 45-64 years
          Male
          Female
      ab: Street-level bureaucrats struggle with multiple job demands and limited resources, making their retention a persistent challenge. However, existing research offers only limited insights into how to retain them, as job demands and resources are often conceptualized as static, independent antecedents rather than as part of a dynamic and interactive process shaping turnover intentions. Drawing on the job demands–resources framework and conservation of resources theory, this study investigates the dynamic impact of imbalances between job demands and resources on turnover intentions among street-level bureaucrats. Using survey data from Chinese social workers, the study finds that greater imbalances between job demands and resources are significantly associated with higher turnover intentions. Intrinsic motivation plays a significant mediating role in this relationship. The study underscores the importance of maintaining a balance between job demands and resources to improve resource allocation and mitigate human capital crises.
      pubtype: Academic Journal
      doctype:
        research
        tables/charts
        Journal Article
      ougenre: Article
    language: English
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