User experience and acceptance of artificial intelligence – understanding the role of user's expectations and system performance.
While system performance and user expectations are known to shape user acceptance, their interplay in the context of artificial intelligence (AI) remains underexplored. This study adopts a holistic perspective to examine how user expectations and AI performance influence user experience and acceptan...
| Published in: | Behaviour & Information Technology Vol. 45; no. 13; pp. 3218 - 3240 |
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| Main Authors: | , , , |
| Format: | pictorial research tables/charts Journal Article |
| Published: |
Taylor & Francis Ltd
Aug2026
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| Online Access: | View this record in EBSCOhost |