Better Resident Service Begins with Employee Engagement.
The article focuses on the importance of creating a "circle of safety" within local government organizations to ensure employees feel heard, valued, and safe to express their ideas and concerns. It argues that employees who experience respect and engagement are better equipped to provide attentive a...
| Publicado en: | Public Management (00333611) Vol. 108; no. 9; pp. 40 - 43 |
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| Formato: | Artículo |
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International City/County Management Association
Sep2026
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=196601303&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 196601303 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 00333611 PMT jtl: Public Management (00333611) issn: 00333611 maglogo: N pubinfo: dt: Sep2026 vid: 108 iid: 9 pid: 766 pub: International City/County Management Association artinfo: ui: 196601303 ppf: 40 ppct: 3 formats: fmt: – @attributes: type: T – @attributes: type: P size: 1005KB tig: atl: Better Resident Service Begins with Employee Engagement. aug: au: DAVIS, RICK su: Employee empowerment Local government Confidence Community services Corporate culture Process optimization Job involvement Industrial safety sug: subj: Employee empowerment Local government Confidence Community services Corporate culture Process optimization Job involvement Industrial safety ab: The article focuses on the importance of creating a "circle of safety" within local government organizations to ensure employees feel heard, valued, and safe to express their ideas and concerns. It argues that employees who experience respect and engagement are better equipped to provide attentive and responsive service to residents. The author describes a program called the Elevate Academy, modeled after Denver’s Peak Academy, which fostered a culture of safety and empowerment through process improvement training, resulting in significant cost savings and increased employee trust. The article emphasizes that expecting staff to listen to residents without first listening to and supporting employees is unrealistic, highlighting the need for intentional cultural change to improve organizational effectiveness and community trust. pubtype: Periodical doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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