Experiences of Behavioral Health Social Work Managers Facilitating Covid Support Groups for Non-Medical Community-Based Agency Workers: A Qualitative Study.
COVID-19 created a community trauma for all of society, including healthcare. This qualitative research project examines one healthcare agency's organizing of a COVID-19 support group for agency staff and the experiences of the non-medical community-based behavioral health workers facilitating the g...
| Publicado en: | Clinical Social Work Journal Vol. 54; no. 3; pp. 443 - 459 |
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| Autores principales: | , , , , , |
| Formato: | Artículo |
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Springer Nature
Sep2026
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| Materias: | |
| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=196886489&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 196886489 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 00911674 CSW jtl: Clinical Social Work Journal issn: 00911674 maglogo: N pubinfo: dt: Sep2026 vid: 54 iid: 3 pid: 237 pub: Springer Nature artinfo: ui: 196886489 10.1007/s10615-025-00985-y ppf: 443 ppct: 16 formats: fmt: – @attributes: type: T – @attributes: type: P size: 716KB tig: atl: Experiences of Behavioral Health Social Work Managers Facilitating Covid Support Groups for Non-Medical Community-Based Agency Workers: A Qualitative Study. aug: au: Lindy, David C. Russell, David Gonzalez, Joheily Kissi, Patricia Robinson-Miles, Entrateca M. Knapp, Margaret affil: https://ror.org/00hj8s172 Columbia University Vagelos College of Physicians and Surgeons, 685 West End Avenue, Suite 1AF, 10025, New York, NY, USA https://ror.org/051m4vc48 Department of Sociology, Appalachian State University, 28608, Boone, NC, USA https://ror.org/03kp8gv86 Center for Home Care Policy & Research VNS Health, 220 East 42nd Street, 10017, New York, NY, USA https://ror.org/03kp8gv86 Bronx Children Mobile Crisis VNS Health, 489 East 153rd Street, 10455, Bronx, NY, USA https://ror.org/03kp8gv86 VNS Health, 489 East 153rd Street, Bronx, NY, USA Forensic Social Worker Mental Health Panel of the Judicial Appellate Division of the New York State Courts, 136-21 Hillside Avenue, 11418, New York, USA https://ror.org/03qnxaf80 Graduate School of Social Service, Fordham University, Bronx Mobile Crisis VNS Health, 489 East 153rd Street, 10023, Bronx, NY, USA su: New York (State) Support groups Qualitative research Occupational roles Social case work Sound recordings Social support Psychosocial factors Health systems agencies Wounds & injuries Psychological resilience Executives Descriptive statistics Thematic analysis Research Videoconferencing Community health workers COVID-19 Health facility employees sug: subj: Support groups Qualitative research Occupational roles Social case work Sound recordings Social support Psychosocial factors New York (State) Services for the Elderly and Persons with Disabilities Record Production Sound recording merchant wholesalers Integrated Record Production/Distribution All Other Business Support Services Other Individual and Family Services Health systems agencies Wounds & injuries Psychological resilience Executives Descriptive statistics Thematic analysis Research Videoconferencing Community health workers COVID-19 Health facility employees keyword: COVID-19 impact on non-medical behavioral health workers Manager led COVID-19 peer support groups Medical and Health Sciences Public Health and Health Services Studies in Human Society Sociology Shared trauma, shared resilience Trauma COVID-19 impact on non-medical behavioral health workers Manager led COVID-19 peer support groups Medical and Health Sciences Public Health and Health Services Studies in Human Society Sociology Shared trauma, shared resilience Trauma ab: COVID-19 created a community trauma for all of society, including healthcare. This qualitative research project examines one healthcare agency's organizing of a COVID-19 support group for agency staff and the experiences of the non-medical community-based behavioral health workers facilitating the groups for agency co-workers. The COVID-19 staff support group program (SSG) spontaneously evolved within the agency to respond to the pressing needs arising during this traumatic crisis. The SSG groups were facilitated by behavioral health social worker managers who volunteered for this role, with the understanding that group facilitators and staff group participants were co-workers. The SSGs were designed to promote safe, confidential discussion of all issues. One year into the program, a research project was designed to study the experiences of the SSGs facilitators using three focus groups to elicit common themes. While other COVID-19 support programs used evidence-based strategies to structure their groups, the SSG groups used a more open-ended approach to promote and manage the trauma-induced feelings discussed in the groups. The concept of shared trauma and shared resilience helped the research team understand the group processes that emerged. Focus group analysis yielded four major themes related to the SSG facilitator role, COVID-19 trauma, political upheaval, and agency impact. We conclude that a program design organically arising from an agency's use of its own readily available staff resources can be effectively deployed and clinically effective in supporting staff and organizations struggling with traumatic crises like COVID-19. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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