Modernization of the National System of Provision of Administrative Services by Public Authorities in Ukraine.
The digital transformation of public administration has become an important condition for improving the efficiency, transparency, and accessibility of administrative services. In Ukraine, however, the implementation of digital solutions remains uneven across public authorities. The purpose of this s...
| Published in: | Innovation Journal Vol. 31; no. 2; pp. 1 - 20 |
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| Main Authors: | , , , , |
| Format: | Article |
| Published: |
Innovation Journal
2026
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| Subjects: | |
| Online Access: | View this record in EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=197083139&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 197083139 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 17153816 6EWE jtl: Innovation Journal issn: 17153816 maglogo: N pubinfo: dt: 2026 vid: 31 iid: 2 pid: 46463 pub: Innovation Journal artinfo: ui: 197083139 10.5281/zenodo.21937052 ppf: 1 ppct: 19 formats: fmt: @attributes: type: P size: 1.4MB tig: atl: Modernization of the National System of Provision of Administrative Services by Public Authorities in Ukraine. aug: au: Prokopenko, Serhii Goncharuk, Nataliia Mamatova, Тetiana Chykarenko, Iryna Kravtsov, Oleh affil: The Dnipro University of Technology, 19 Dmytra Yavornytskoho Avenue, 49005, Dnipro, Ukraine. su: Ukraine Government agencies Public administration Digital transformation Administrative efficiency Administrative reform sug: subj: Government agencies Public administration Ukraine Other federal government public administration Other provincial and territorial public administration Other local, municipal and regional public administration Other General Government Support Digital transformation Administrative efficiency Administrative reform keyword: Administrative services Digital integration Service efficiency Service quality Administrative services Digital integration Service efficiency Service quality ab: The digital transformation of public administration has become an important condition for improving the efficiency, transparency, and accessibility of administrative services. In Ukraine, however, the implementation of digital solutions remains uneven across public authorities. The purpose of this study was to assess differences in administrative-service performance depending on the level of digital integration and to identify priorities for further modernization. The analysis covered panel data for 2023–2025 and included 60 administrative units. Digital integration was measured using an integral index based on four components: electronic-service availability, integration with state registers, automated data processing, and online identification. The Shapiro–Wilk test and two-tailed Mann–Whitney U-test were applied, while rank-biserial correlation was used to estimate effect magnitude. The results showed that 56.7% of the analyzed units had a high level of digital integration, whereas 43.3% were classified as having a low level. The average request-processing time was 21.3 hours in the highintegration group and 48.6 hours in the low-integration group. The corresponding average annual service volumes were 247.9 thousand and 128.4 thousand. High-integration units also demonstrated a greater share of electronic services and more citizen requests per 1,000 population. All four intergroup differences were statistically significant (p < 0.05), with moderate rank-biserial effect sizes. The findings indicate an association between digital integration and administrative-service performance but do not establish causality. Modernization priorities include registry interoperability, internal workflow automation, online identification, and the expansion of electronic services. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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