Making Government Accountable: Lessons from a Federal Job Training Program.
This article describes the evolution of a performance measurement system in a government job training program. In this program, a federal agency establishes performance measures and standards for substate agencies. The performance measurement system’s evolution is at least partly explained as a proc...
| Publicado en: | Public Administration Review Vol. 67; no. 5; pp. 904 - 917 |
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| Autores principales: | , |
| Formato: | Artículo |
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Wiley-Blackwell
Sep2007
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=26632486&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 26632486 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 00333352 PBA jtl: Public Administration Review issn: 00333352 maglogo: Y pubinfo: dt: Sep2007 vid: 67 iid: 5 pid: 480 pub: Wiley-Blackwell artinfo: ui: 26632486 10.1111/j.1540-6210.2007.00777.x ppf: 904 ppct: 13 formats: fmt: – @attributes: type: T – @attributes: type: P size: 131KB tig: atl: Making Government Accountable: Lessons from a Federal Job Training Program. aug: au: Courty, Pascal Marschke, Gerald affil: European University Institute University at Albany, State University of New York su: Occupational training Performance Civil service positions Revisions Measurement sug: subj: Occupational training Performance Other General Government Support Vocational Rehabilitation Services Civil service positions Revisions Measurement ab: This article describes the evolution of a performance measurement system in a government job training program. In this program, a federal agency establishes performance measures and standards for substate agencies. The performance measurement system’s evolution is at least partly explained as a process of trial and error characterized by a feedback loop: The federal agency establishes performance measures, the local managers learn how to game them, the federal agency learns about gaming and reformulates the performance measures, possibly leading to new gaming, and so on. The dynamics suggest that implementing a performance measurement system in government is not a one-time challenge but benefits from careful monitoring and perhaps frequent revision. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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