Co-creating Digital Public Services for an Ageing Society
This open access book attends to the co-creation of digital public services for ageing societies. Increasingly public services are provided in digital form; their uptake however remains well below expectations. In particular, amongst older adults the need for public services is high, while at the sa...
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Springer International Publishing
2021
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=3734452&site=ehost-live header: @attributes: shortDbName: nlebk uiTerm: 3734452 longDbName: eBook Collection (EBSCOhost) uiTag: AN controlInfo: bkinfo: btl: Co-creating Digital Public Services for an Ageing Society aug: au: Juliane Jarke sertl: Public Administration and Information Technology isbn: 9783030528720 9783030528737 imageinfo: pubinfo: dt: @attributes: year: 2021 month: 01 day: 01 dtAvail: @attributes: year: 2023 month: 11 day: 29 vid: 00006 pub: Springer International Publishing pubContract: Springer Nature place: Cham, Switzerland price: 0.01 limitsGroup: maxCheckoutDays: 1500 copyPages: 10 pda: N printPagesOffline: 10 printPagesOnline: 10 previewPages: 0 prePubGroup: dewey: @attributes: class: 362.60285 item: 362 .60285 lc: @attributes: class: HV1451 .J37 2021 item: HV 1451 .J37 2021 artinfo: ui: 3734452 1198557977 formats: fmt: – @attributes: type: EB doid: NL$3734452$PDF caption: PDF download: Y – @attributes: type: EK doid: NL$3734452$EPUB caption: EPUB download: Y tig: atl: Co-creating Digital Public Services for an Ageing Society ptl: Co-creating Digital Public Services for an Ageing Society aug: au: Juliane Jarke su: Public administration--Citizen participation Older people--Services for Internet in public administration sug: subj: POLITICAL SCIENCE / Public Affairs & Administration COMPUTERS / Business & Productivity Software / General POLITICAL SCIENCE / Public Policy / General POLITICAL SCIENCE / Public Policy / Social Policy SOCIAL SCIENCE / Demography Public administration--Citizen participation Older people--Services for Internet in public administration ab: This open access book attends to the co-creation of digital public services for ageing societies. Increasingly public services are provided in digital form; their uptake however remains well below expectations. In particular, amongst older adults the need for public services is high, while at the same time the uptake of digital services is lower than the population average. One of the reasons is that many digital public services (or e-services) do not respond well to the life worlds, use contexts and use practices of its target audiences. This book argues that when older adults are involved in the process of identifying, conceptualising, and designing digital public services, these services become more relevant and meaningful.The book describes and compares three co-creation projects that were conducted in two European cities, Bremen and Zaragoza, as part of a larger EU-funded innovation project. The first part of the book traces the origins of co-creation to three distinct domains, in which co-creation has become an equally important approach with different understandings of what it is and entails: (1) the co-production of public services, (2) the co-design of information systems and (3) the civic use of open data. The second part of the book analyses how decisions about a co-creation project's governance structure, its scope of action, its choice of methods, its alignment with strategic policies and its embedding in existing public information infrastructures impact on the process and its results. The final part of the book identifies key challenges to co-creation and provides a more general assessment of what co-creation may achieve, where the most promising areas of application may be and where it probably does not match with the contingent requirements of digital public services. Contributing to current discourses on digital citizenship in ageing societies and user-centric design, this book is useful for researchers and practitioners interested in co-creation, public sector innovation, open government, ageing and digital technologies, citizen engagement and civic participation in socio-technical innovation. pubtype: eBook doctype: Book ougenre: Book language: English copyright: @attributes: flag: N copyrightText: holdings: @attributes: islocal: N |
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