Understanding Street-Level Bureaucrats' Decision Making: Determining Eligibility in the Social Security Disability Program.
Personal interactions between clients and street-level bureaucrats are significant in explaining why street-level bureaucrats behave as they do. Not all bureaucracies that apply program rules to individuals, however, engage face-to-face with their clientele. As more intake procedures are automated,...
| Publicado en: | Public Administration Review Vol. 70; no. 2; pp. 247 - 258 |
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| Formato: | Artículo |
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Wiley-Blackwell
Mar/Apr2010
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=48034653&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 48034653 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 00333352 PBA jtl: Public Administration Review issn: 00333352 maglogo: Y pubinfo: dt: Mar/Apr2010 vid: 70 iid: 2 pid: 480 pub: Wiley-Blackwell artinfo: ui: 48034653 10.1111/j.1540-6210.2010.02131.x ppf: 247 ppct: 11 formats: fmt: – @attributes: type: T – @attributes: type: P size: 546KB tig: atl: Understanding Street-Level Bureaucrats' Decision Making: Determining Eligibility in the Social Security Disability Program. aug: au: Keiser, Lael R. affil: University of Missouri su: United States Organizational sociology Bureaucracy Decision making Social security Decision making in public administration sug: subj: Organizational sociology Bureaucracy Decision making Social security United States Other General Government Support Decision making in public administration ab: Personal interactions between clients and street-level bureaucrats are significant in explaining why street-level bureaucrats behave as they do. Not all bureaucracies that apply program rules to individuals, however, engage face-to-face with their clientele. As more intake procedures are automated, such “one-on-one” encounters decrease. The author generates and tests hypotheses about frontline bureaucratic decision making in the Social Security Disability program, by applying bounded rationality theory. The findings show that eligibility decisions by street-level bureaucrats are affected by their adherence to subsets of agency goals and perceptions of others in the governance system. How quickly they make decisions also has an impact. There is no evidence that the way in which bureaucrats evaluate clients explains their decisions when they lack face-to-face contact. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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