Making the most of support services.
Local government officials should investigate the software support services offered when choosing software vendors. Support services cost extra, but they can be useful. In particular, onsite training is needed as the software is being installed and for a period afterwards when users find problems....
| Publicado en: | American City & County Vol. 117; no. 11; pp. 8 - 9 |
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| Formato: | Artículo |
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Penton Media, Inc.
July 2002
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=500895514&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 500895514 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 0149337X AMY jtl: American City & County issn: 0149337X maglogo: N pubinfo: dt: July 2002 vid: 117 iid: 11 pid: 920 pub: Penton Media, Inc. artinfo: ui: 500895514 ppf: 8 ppct: 1 formats: fmt: – @attributes: type: T – @attributes: type: P size: 189KB tig: atl: Making the most of support services. aug: au: Matheson, Cathy su: Computer technical support Government computer systems Computer software industry United States sug: subj: United States Computer technical support Government computer systems Computer software industry ab: Local government officials should investigate the software support services offered when choosing software vendors. Support services cost extra, but they can be useful. In particular, onsite training is needed as the software is being installed and for a period afterwards when users find problems. Some vendors also run education events at conferences, which are useful for learning about new software developments. pubtype: Trade Publication doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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