Two types of bureaucracy: enabling and coercive.
This article proposes a conceptualization of workflow formalization that helps reconcile the contrasting assessments of bureaucracy as alienating to employees or as enabling them to perform their tasks better. Interpreting formalization as an organizational technology, we use recent research on the...
| Publicado en: | Administrative Science Quarterly Vol. 41; pp. 61 - 90 |
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| Autores principales: | , |
| Formato: | Artículo |
| Publicado: |
Administrative Science Quarterly
March 1996
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| Materias: | |
| Acceso en línea: | Ver este registro en EBSCOhost |