Communication in the evolving world of case management.

Recent developments in case management demonstrate some of the communication challenges—the diversity of electronic communication tools and computerized record keeping techniques—to social work practice. Although some social workers claim that case management is not new, the processes and needs of...

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Published in:Health & Social Work Vol. 25; no. 4; pp. 227 - 232
Main Author: Keigher, Sharon M.
Format: Article
Published: National Association of Social Workers November 2000
Subjects:
Online Access:View this record in EBSCOhost
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        atl: Communication in the evolving world of case management.
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        au: Keigher, Sharon M.
      su:
        Social services case management
        Communication in social work
        Medical social work
      sug:
        subj:
          Social services case management
          Communication in social work
          Medical social work
      ab: Recent developments in case management demonstrate some of the communication challenges—the diversity of electronic communication tools and computerized record keeping techniques—to social work practice. Although some social workers claim that case management is not new, the processes and needs of managed care organizations have so confused some social workers that they consider the “science” of case care beyond them. Yet others have become so infatuated with data, computerized systems, and their outputs that they have forgotten the people the systems were supposed to help. Social work is creating new knowledge that demonstrates its fitness for this essential health work, but social care workers could do a better job of communicating this to the public.
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    language: English
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