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Measuring user satisfaction with knowledge management systems: scale development, purification, and initial test.

The shift from a product-based to a knowledge-based economy has resulted in an increased demand for knowledge workers who are capable of higher-order thinking and reasoning to solve intricate problems in the workplace. This requires organizations to introduce knowledge management systems (KMS) for e...

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Published in:Computers in Human Behavior Vol. 23; no. 3; pp. 1329 - 1347
Main Authors: Ong, Chorng-Shyong, Lai, Jung-Yu
Format: Article
Published: Elsevier Science May 2007
Subjects:
Knowledge management
Customer satisfaction
Examinations
Computer software
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