Explaining IS continuance in environments where usage is mandatory.
Several research efforts over the last decade have attempted to explain user acceptance in mandated environments. This research is an attempt in the same direction. It addresses users' satisfaction in mandated environments to further contribute to our understanding of how we can manage mandated use...
| Published in: | Computers in Human Behavior Vol. 24; no. 5; pp. 2357 - 2372 |
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| Main Authors: | , |
| Format: | Article |
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Elsevier Science
September 2008
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| Subjects: | |
| Online Access: | View this record in EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=507998701&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 507998701 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 07475632 JC4 jtl: Computers in Human Behavior issn: 07475632 maglogo: N pubinfo: dt: September 2008 vid: 24 iid: 5 pid: 2410 pub: Elsevier Science artinfo: ui: 507998701 10.1016/j.chb.2008.02.011 ppf: 2357 ppct: 15 formats: tig: atl: Explaining IS continuance in environments where usage is mandatory. aug: au: Sørebø, Øystein Eikebrokk, Tom Roar su: User interfaces Computers Retail industry Attitudes toward technology sug: subj: User interfaces Computers Retail industry Attitudes toward technology keyword: Information systems -- Retail trade User interfaces ab: Several research efforts over the last decade have attempted to explain user acceptance in mandated environments. This research is an attempt in the same direction. It addresses users' satisfaction in mandated environments to further contribute to our understanding of how we can manage mandated use of information systems (IS) effectively beyond initial adoption. To better explain users' IS continuance a revised post-acceptance model is proposed and empirically tested using the structural equation modelling technique. The results demonstrate the reliability and validity of the proposed measurement model and further demonstrate that confirmed expectations and ease of use perceptions explain 61% of the users' satisfaction in this setting. Our findings have important implications for the management of users in mandated environments as well as for further research in the area of mandated use. To that end, we offer directions for future research. Copyright (c) 2008 Elsevier Ltd. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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