Old wine in new bottles tastes better: a case study of TQM implementation in the IRS.

The article presents a case study of the impact of total quality management (TQM) in the Internal Revenue Service (IRS), which has implications for other agencies. An analysis of several input and output indicators reveals no statistically significant difference when one compares IRS productivity b...

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Publicado en:	Public Administration Review Vol. 55; pp. 147 - 159
Autor principal:	Mani, Bonnie G.
Formato:	Artículo
Publicado:	Wiley-Blackwell March/April 1995
Materias:	United States. Internal Revenue Service Total quality management Civil service United States
Acceso en línea:	Ver este registro en EBSCOhost