| Summary: | Buying a citywide information system need not be a frightening task. The basic decisions to be made are not technical but managerial, and they ought to be made by civilians. The procurement process is driven by established objectives and expected results rather than by technical worth. The process has four distinct stages, each of which is of equal importance: defining objectives, process engineering, requesting proposals, and selection of vendors. Implementation, which represents the fifth phase, is a separate issue. With proper management, local governments should be able to procure the most cost-effective systems for their communities.
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