Managing for results: the path that Phoenix has followed.
The city manager of Phoenix, Arizona, describes the performance measurement system used by public managers in that city. The three primary elements of the system are customer-focused measurements, competition/comparison measurements, and results measurements. In relation to customer-focused measur...
| Publicado en: | Public Management (00333611) Vol. 78; pp. 12 - 16 |
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| Autor principal: | |
| Formato: | Artículo |
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International City
January 1996
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| Acceso en línea: | Ver este registro en EBSCOhost |