Los call centers y los nuevos trabajos del siglo XXI.
Call centers emerging industry is a dynamic sector in global economy and accounts worldwide jobs in millions. This article shows the tayloristic characteristics of labor process, geographical expansion trends of telemarket firms and concentration job in young people as well as the weakness of the la...
| Publicado en: | CONfines de Relaciones Internacionales y Ciencia Política Vol. 3; no. 5; pp. 49 - 59 |
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| Formato: | Artículo |
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Department of International Relations & Political Science of the Tecnologico de Monterrey
January/May 2007
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=510566593&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 510566593 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 18703569 2EPE jtl: CONfines de Relaciones Internacionales y Ciencia Política issn: 18703569 maglogo: N pubinfo: dt: January/May 2007 vid: 3 iid: 5 pid: 30808 pub: Department of International Relations & Political Science of the Tecnologico de Monterrey artinfo: ui: 510566593 ppf: 49 ppct: 10 formats: fmt: – @attributes: type: T – @attributes: type: P size: 215KB tig: atl: Los call centers y los nuevos trabajos del siglo XXI. aug: au: Thirión, Jordy Micheli su: Technological innovations Call centers Capitalism Industrial relations Technological innovations & economics sug: subj: Technological innovations Call centers Capitalism Industrial relations Technological innovations & economics ab: Call centers emerging industry is a dynamic sector in global economy and accounts worldwide jobs in millions. This article shows the tayloristic characteristics of labor process, geographical expansion trends of telemarket firms and concentration job in young people as well as the weakness of the labor relations in the industry. The conclusion is that structure of contemporary postindustrial capitalism constitutes a framework for call centers industry growth. That structure is characterized by: a need for managing the information and communication flows in a competitive way within several firms and organizations; the remarkable innovation wave in digital technology sectors and structural unemployment among young people, bachelors or graduates. In the context of an expanding tertiary economy, call centers become a pattern for managing work and creating jobs in 21st Century Reprinted by permission of the publisher. pubtype: Academic Journal doctype: Article src: R language: Spanish refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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