Unheard voices: complaint patterns of older persons in the health care system.
To examine the patterns and prevalence of complaints about health services among older clients of Health Maintenance Organizations (HMOs), explore demographic correlates, and compare results with the patterns in the younger population. Primary data were collected from the responses of subjects who p...
| Publicado en: | European Journal of Ageing Vol. 8; no. 1; pp. 63 - 72 |
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| Autores principales: | , , , |
| Formato: | Artículo |
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Springer Nature
Mar2011
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| Materias: | |
| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=58744236&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 58744236 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 16139372 3RAL jtl: European Journal of Ageing issn: 16139372 maglogo: N pubinfo: dt: Mar2011 vid: 8 iid: 1 pid: 237 pub: Springer Nature artinfo: ui: 58744236 10.1007/s10433-011-0177-5 ppf: 63 ppct: 9 formats: fmt: @attributes: type: P size: 218KB tig: atl: Unheard voices: complaint patterns of older persons in the health care system. aug: au: Doron, Israel Gal, Iddo Shavit, Maya Weisberg-Yosub, Pnina affil: Haifa University, Haifa Israel. su: Israel Attitude (Psychology) Clinical trials Content analysis Health maintenance organizations Interviewing Medical quality control Patient satisfaction Patients Telephones Patients' rights Chi-squared test Computer software Research funding Statistics Surveys Time Logistic regression analysis Data analysis sug: subj: Attitude (Psychology) Clinical trials Content analysis Health maintenance organizations Interviewing Medical quality control Patient satisfaction Patients Telephones Patients' rights Israel Research and Development in the Physical, Engineering, and Life Sciences (except Biotechnology) Software publishers (except video game publishers) Computer and software stores Computer and Computer Peripheral Equipment and Software Merchant Wholesalers Computer, computer peripheral and pre-packaged software merchant wholesalers HMO Medical Centers Community health centres Electronic components, navigational and communications equipment and supplies merchant wholesalers Chi-squared test Computer software Research funding Statistics Surveys Time Logistic regression analysis Data analysis keyword: Elder rights Health care quality Service complaints Elder rights Health care quality Service complaints ab: To examine the patterns and prevalence of complaints about health services among older clients of Health Maintenance Organizations (HMOs), explore demographic correlates, and compare results with the patterns in the younger population. Primary data were collected from the responses of subjects who participated in two national phone surveys, conducted in Israel over a period of 2 years. The final sample included 372 participants aged 65 and older, and 796 younger persons, who believed they had reasons to complain about their HMO. Of the 372 participants with cause to complain, only 23% had actually complained. Subjects who were 75-years-old and above, with below-average income, had 2.5 times higher probability for not complaining than people under 65. No statistically significant differences were found between the older participants and younger participants regarding the reasons for complaints or the procedures for making them. Recommendations are made for the recognition of older persons as a unique group within the health care system and for developing organizational mechanisms for capturing their unheard voices by HMOs. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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