Unlocking 311.

The article reports on the Open311 interoperable standard for communication that is being adopted by state governments in the U.S. in support of the Openn Government Initiative of the administration of U.S. President Barack Obama as of February 2011. Nigel Jacob of the Boston Mayor's Office of New U...

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Publicado en:American City & County Vol. 126; no. 2; pp. 40 - 44
Autores principales: Moody, David, Carter, Steve
Formato: Artículo
Publicado: Penton Media, Inc. Feb2011
Materias:
Acceso en línea:Ver este registro en EBSCOhost
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        atl: Unlocking 311.
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          Moody, David
          Carter, Steve
        affil:
          Vice president of solutions, Sunnyvale, Calif.-based KANA
          Director of product marketing, KANA
      su:
        United States
        Obama, Barack, 1961-
        Jacob, Nigel
        Communication
        State governments
        Social media
        Online social networks
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        subj:
          Communication
          State governments
          Social media
          United States
          Internet Publishing and Broadcasting and Web Search Portals
          Online social networks
          Obama, Barack, 1961-
          Jacob, Nigel
      ab: The article reports on the Open311 interoperable standard for communication that is being adopted by state governments in the U.S. in support of the Openn Government Initiative of the administration of U.S. President Barack Obama as of February 2011. Nigel Jacob of the Boston Mayor's Office of New Urban Mechanics, Boston Citizens Connect said that the project is a core of their strategy. It also cites the use of the social media tools like Facebook and Twitter as outreach tools.
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