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Waterstone's to overhaul infrastructure.

The article reports on the plan of bookstore chain Waterstone managing director (MD) James Daunt for a complete restoration of the company as of July 2011. He states in his electronic mail (email) to company employees that a stock control and Electronic Point of Sale (Epos) system will be introduced...

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Publicado en:Bookseller no. 5490; p. 5
Autores principales: Campbell, Lisa, Neill, Graeme
Formato: Artículo
Publicado: Bookseller Media Ltd 7/22/2011
Materias:
Daunt, James
Bookstores
Booksellers & bookselling
Email systems
Point-of-sale systems
Customer services
Acceso en línea:Ver este registro en EBSCOhost
Sumario:The article reports on the plan of bookstore chain Waterstone managing director (MD) James Daunt for a complete restoration of the company as of July 2011. He states in his electronic mail (email) to company employees that a stock control and Electronic Point of Sale (Epos) system will be introduced in 2012. Daunt also recommends better customer assistance in order to continue to deserve customer respect and loyalty. He added that the chain needs to have a strong digital presence online.