Humour Theory and Conversational Agents: An Application in the Development of Computer-based Agents.

Much of the literature on the development of conversational agents comes from the domain of Human Computer Interaction (HCI) (Buchanan 2008; Cassell et al. 2000; Laurel 1993; Reeves and Nass 1996). The Computers Are Social Actors (CASA) paradigm suggests that a user will respond to a computer-based...

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Publicado en:International Journal of the Humanities Vol. 8; no. 5; pp. 129 - 141
Autores principales: Meany, Michael M., Clark, Tom
Formato: Artículo
Publicado: Common Ground Research Networks 2010
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Acceso en línea:Ver este registro en EBSCOhost
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          Meany, Michael M.
          Clark, Tom
        affil:
          The University of Newcastle, NSW, Australia
          Victoria University, Victoria, Australia
      su:
        Human-computer interaction
        Computer software
        Face-to-face communication
        Social interaction
        Natural language processing
        Computer networks
        Social psychology
      sug:
        subj:
          Human-computer interaction
          Computer software
          Face-to-face communication
          Social interaction
          Natural language processing
          Computer networks
          Social psychology
      keyword:
        Computer-based Conversational Agents
        Computers as Social Actors
        Humour Theory
      ab: Much of the literature on the development of conversational agents comes from the domain of Human Computer Interaction (HCI) (Buchanan 2008; Cassell et al. 2000; Laurel 1993; Reeves and Nass 1996). The Computers Are Social Actors (CASA) paradigm suggests that a user will respond to a computer-based conversational agent in the same manner they would respond to a real person (Nass, Isbister, and Lee 2000). Shechtman and Horowitz, although critical of the conclusions of the CASA paradigm, suggest there is an "inextricable link between the use of natural language and social interaction. Perhaps relationship behaviors are simply difficult to filter out of communication and may arise as an artefact of using natural language in a conversational situation" (2003, p.288). Whether computers and humans are equal social actors or not may be an unnecessary distinction if the use of natural language is alone sufficient to generate the perception of social interaction and personality. If humour is one of the defining features of 'human-ness' then for a computer to truly be a social actor it must be able to engage in novel, surprising and humorous exchanges. This paper surveys a range of humour theories in search of a theory that can be applied to interactions of computer-based conversational agents.
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