Workaround identification as an instrument for work analysis and design: a case study on ePrescription.
This paper investigates workarounds occurring while pharmacists use an electronic prescription (ePrescription) application. ePrescription enables physicians to send prescriptions electronically to pharmacies and was recently introduced in Greece as a solution for controlling the ever-increasing medi...
| Publicado en: | Work Vol. 41; pp. 1805 - 1811 |
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| Autores principales: | , , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Sage Publications Inc.
2012 Supplement
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=71928670&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 71928670 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 10519815 3RC jtl: Work issn: 10519815 maglogo: N pubinfo: dt: 2012 Supplement vid: 41 pid: 344 pub: Sage Publications Inc. place: Thousand Oaks, California artinfo: ui: 71928670 71928670 71928670 10.3233/wor-2012-0389-1805 71928670 ppf: 1805 ppct: 6 formats: fmt: @attributes: type: P tig: atl: Workaround identification as an instrument for work analysis and design: a case study on ePrescription. aug: au: Vassilakopoulou, Polyxeni Tsagkas, Vassilis Marmaras, Nicolas affil: Ergonomics Unit, School of Mechanical Engineering, National Technical University of Athens, Heroon Polytechniou 9, 15780 Zografou, Greece sug: subj: Pharmacists Greece Professional Practice Electronic Order Entry Task Performance and Analysis Greece Human Software Pharmacy and Pharmacology Legislation and Jurisprudence ab: This paper investigates workarounds occurring while pharmacists use an electronic prescription (ePrescription) application. ePrescription enables physicians to send prescriptions electronically to pharmacies and was recently introduced in Greece as a solution for controlling the ever-increasing medication costs and improving patient safety. The research was carried out in two phases: (i) review of the relevant documentation, (ii) fieldwork (field observations and semi-structured interviews with the pharmacists) in three pharmacies. The workarounds identified fall into five categories and namely: (a) bypass of ePrescription application (i.e. ePrescription application is not used at all), (b) temporal nonconformity in the use of ePrescription application (i.e. usage of the application, but not at the formally specified time), (c) catachresis of ePrescription application (i.e. usage of the application, but not according to the intended way), (d) ePrescription application substitution by another electronic application, and (e) delegation of ePrescription application usage to non-authorized users. The outcome of the research can be used for the improvement of multiple work system elements such as the tools, the procedures, the organisational arrangements and the policies. pubtype: Academic Journal doctype: research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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