A case study: the evolution of a "facilitator model" liaison program in an academic medical library.
Question: What type of liaison program would best utilize both librarians and other library staff to effectively promote library services and resources to campus departments? Setting: The case is an academic medical center library serving a large, diverse campus. Methods: The library implemented a "...
| Publicado en: | Journal of the Medical Library Association Vol. 100; no. 3; pp. 171 - 176 |
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| Autores principales: | , , , , |
| Formato: | case study research tables/charts Journal Article |
| Publicado: |
University of Pittsburgh, University Library System
Jul2012
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=78283008&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 78283008 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 15365050 PI8 jtl: Journal of the Medical Library Association issn: 15365050 maglogo: N pubinfo: dt: Jul2012 vid: 100 iid: 3 pid: 60406 pub: University of Pittsburgh, University Library System place: Pittsburgh, Pennsylvania artinfo: ui: 78283008 108140887 108140887 10.3163/1536-5050.100.3.006 78283008 ppf: 171 ppct: 5 formats: fmt: @attributes: type: P tig: atl: A case study: the evolution of a "facilitator model" liaison program in an academic medical library. aug: au: Crossno, Jon DeShay, Claudia H. Ann Huslig, Mary Mayo, Helen G. Patridge, Emily F. affil: Collection Development Librarian sug: subj: Academic Medical Centers Texas Libraries, Hospital Texas Marketing Texas Library Services Mentorship Human Surveys Personnel, Health Facility ab: Question: What type of liaison program would best utilize both librarians and other library staff to effectively promote library services and resources to campus departments? Setting: The case is an academic medical center library serving a large, diverse campus. Methods: The library implemented a "facilitator model" program to provide personalized service to targeted clients that allowed for maximum staff participation with limited subject familiarity. To determine success, details of liaison-contact interactions and results of liaison and department surveys were reviewed. Results: Liaisons successfully recorded 595 interactions during the program's first 10 months of existence. A significant majority of departmental contact persons (82.5%) indicated they were aware of the liaison program, and 75% indicated they preferred email communication. Conclusion: The "facilitator model" provides a well- defined structure for assigning liaisons to departments or groups; however, training is essential to ensure that liaisons are able to communicate effectively with their clients. pubtype: Academic Journal doctype: case study research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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