Cover Image
QR Code

Exploring Patient Satisfaction Before and After Electronic Health Record (EHR) Implementation: The Kuwait Experience.

Patient satisfaction has gained the focal position in well-planned healthcare delivery systems. The objective of this study was to investigate patient satisfaction with the quality of services provided before and after the implementation of electronic health records (EHRs) at Primary Health Care Cen...

Full description

Published in:Perspectives in Health Information Management pp. 1 - 13
Main Author: Al-Jafar, Eiman
Format: research tables/charts Journal Article
Published: American Health Information Management Association Spring2013
Online Access:View this record in EBSCOhost
fields @attributes:
  recordID: 1
pdfLink:
plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=90291516&site=ehost-live
header:
  @attributes:
    shortDbName: ccm
    uiTerm: 90291516
    longDbName: CINAHL Complete
    uiTag: AN
  controlInfo:
    bkinfo:
    dissinfo:
    jinfo:
      jid:
        15594122
        2QEL
      jtl: Perspectives in Health Information Management
      issn: 15594122
      maglogo: N
    pubinfo:
      dt: Spring2013
      pid: 6825
      pub: American Health Information Management Association
      place: Chicago, Illinois
    artinfo:
      ui:
        90291516
        90291516
        104226825
        90291516
      ppf: 1
      ppct: 12
      formats:
        fmt:
          @attributes:
            type: P
      tig:
        atl: Exploring Patient Satisfaction Before and After Electronic Health Record (EHR) Implementation: The Kuwait Experience.
      aug:
        au: Al-Jafar, Eiman
        affil: Department of Health Information Administration, Faculty of Allied Health Sciences at Kuwait University, Kuwait.
      sug:
        subj:
          Electronic Health Records
          Patient Satisfaction
          Systems Implementation
          Physician-Patient Relations
          Kuwait
          Primary Health Care
          Patient Attitudes
          Attitude Measures
          Exploratory Research
          Evaluation Research
          Questionnaires
          Descriptive Statistics
          Random Sample
          Data Analysis Software
          Factor Analysis
          Adult
          Middle Age
          Female
          Male
          Human
          Funding Source
          Adult: 19-44 years
          Middle Aged: 45-64 years
          Female
          Male
      ab: Patient satisfaction has gained the focal position in well-planned healthcare delivery systems. The objective of this study was to investigate patient satisfaction with the quality of services provided before and after the implementation of electronic health records (EHRs) at Primary Health Care Centers (PHCCs) in Kuwait. A self-developed questionnaire was used. A random sampling was used to select 700 subjects. The response rate was 74 percent. The majority of participants (67 percent) were 19 to 34 years of age. Of the participants, 63 percent were female and 92 percent were Kuwaiti nationals. Before EHR implementation, respondents' disagreement regarding the doctor's carefulness in conducting the examination, uses of medical terminology, explanations for medication given, and time given for a patient was more than 30 percent. Disagreement regarding the rest of the questions related to the patient/physician relationship after EHR implementation was also higher (25 percent to 39 percent).
      pubtype: Academic Journal
      doctype:
        research
        tables/charts
        Journal Article
      ougenre: Article
    language: English
    refInfo:
    holdings:
      @attributes:
        islocal: N