The “Voice” Has It: Screen Reader Adoption and Switching Behavior Among Vision Impaired Persons in India.

We present results from a mixed methods study of screen reader use and switching behavior among people with vision impairments in India. We examine loyalty and experimentation with screen readers and find that the main drivers of adoption for early users differ significantly from the factors that dr...

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Publicado en:Assistive Technology Vol. 25; no. 4; pp. 222 - 230
Autores principales: McCarthy, Ted, Pal, Joyojeet, Cutrell, Edward
Formato: research tables/charts Journal Article
Publicado: Taylor & Francis Ltd Winter2013
Acceso en línea:Ver este registro en EBSCOhost
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        atl: The “Voice” Has It: Screen Reader Adoption and Switching Behavior Among Vision Impaired Persons in India.
      aug:
        au:
          McCarthy, Ted
          Pal, Joyojeet
          Cutrell, Edward
        affil: Biomedical and Health Informatics, University of Washington, Seattle, Washington, USA
      sug:
        subj:
          Vision Disorders
          Assistive Technology Devices
          Reading Equipment and Supplies
          India
          Software
          Decision Making
          Consumer Satisfaction
          Multimethod Studies
          Surveys
          Questionnaires
          Interviews
          Chi Square Test
          P-Value
          Descriptive Statistics
          Child
          Adolescence
          Adult
          Middle Age
          Female
          Male
          Human
          Funding Source
          Child: 6-12 years
          Adolescent: 13-18 years
          Adult: 19-44 years
          Middle Aged: 45-64 years
          Female
          Male
      ab: We present results from a mixed methods study of screen reader use and switching behavior among people with vision impairments in India. We examine loyalty and experimentation with screen readers and find that the main drivers of adoption for early users differ significantly from the factors that drive continued use by advanced users. We discuss the factor that emerges as one of the strongest stated drivers of early adoption, text-to-speech “voice” quality, particularly a “human-sounding voice” as one of the key features differentiating free/open source products from more expensive proprietary products. While the initial preferences are driven by voice quality, application support becomes more important over time as users speed up their sound settings and become more comfortable with the resultant non-human-sounding speech. We discuss these findings from two theoretical perspectives—first, through the application of the economics of behavior switching, and second, vis-à-vis novice and expert approaches toward new product adoption. We argue that these findings further our understanding of initial user comfort related to assistive technology adoption, and the impact of early technology choices on long-term technology switching behavior.
      pubtype: Academic Journal
      doctype:
        research
        tables/charts
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      ougenre: Article
    language: English
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