| Sumario: | In the twenty-first century, the call for International Non-governmental Organizations (INGOs) to demonstrate their effectiveness has become popularized. This has given rise to scholarly attention examining the roles of program evaluation and impact assessment in assisting INGOs in demonstrating their effectiveness. While previous studies suggest that INGOs actively conduct program evaluation and impact assessment, this article explores the perspectives of two Canadian INGOs on how they understand, use, and experience evaluation and assessment as it relates to their work. Our study uncovers three continuing challenges: evaluation and assessment are largely descriptive and lack more sophisticated analyses; efforts to conduct evaluation and assessment are consolidated within organizations' head offices, while staff members and volunteers are largely excluded; and evaluation and assessment remain rooted in the paradigm of quantifiable results, which do not truly reflect the nature of work being conducted on the ground.
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