Stress in telephone helpline nurses is associated with failures of concentration, attention and memory, and with more conservative referral decisions.
Nurses working for telephone-based medical helplines must maintain attentional focus while quickly and accurately processing information given by callers to make safe and appropriate treatment decisions. In this study, both higher levels of general occupational stress and elevated stress levels on p...
| Publicado en: | British Journal of Psychology Vol. 105; no. 2; pp. 200 - 214 |
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| Autores principales: | , , , , , |
| Formato: | Artículo |
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Wiley-Blackwell
May2014
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| Materias: | |
| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=95683384&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 95683384 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 00071269 BJP jtl: British Journal of Psychology issn: 00071269 maglogo: Y pubinfo: dt: May2014 vid: 105 iid: 2 pid: 480 pub: Wiley-Blackwell artinfo: ui: 95683384 10.1111/bjop.12030 ppf: 200 ppct: 14 formats: fmt: – @attributes: type: T – @attributes: type: P size: 168KB tig: atl: Stress in telephone helpline nurses is associated with failures of concentration, attention and memory, and with more conservative referral decisions. aug: au: Allan, Julia L. Farquharson, Barbara Johnston, Derek W. Jones, Martyn C. Choudhary, Carolyn J. Johnston, Marie affil: Health Psychology, Division of Applied Health Sciences, University of Aberdeen, UK Nursing, Midwifery and Allied Health Professions Research Unit, University of Stirling, UK School of Nursing and Midwifery, University of Dundee, UK Division of Psychology and Sociology, Queen Margaret University, Edinburgh UK su: Scotland Analysis of variance Attention Cognition Decision making Job stress Labor productivity Memory Nurses Medical referrals National health services Probability theory Questionnaires Research funding T-test (Statistics) Multiple regression analysis Helplines Repeated measures design Data analysis software Descriptive statistics sug: subj: Analysis of variance Attention Cognition Decision making Job stress Labor productivity Memory Nurses Scotland Medical referrals National health services Probability theory Questionnaires Research funding T-test (Statistics) Multiple regression analysis Helplines Repeated measures design Data analysis software Descriptive statistics ab: Nurses working for telephone-based medical helplines must maintain attentional focus while quickly and accurately processing information given by callers to make safe and appropriate treatment decisions. In this study, both higher levels of general occupational stress and elevated stress levels on particular shifts were associated with more frequent failures of attention, memory, and concentration in telephone nurses. Exposure to a stressful shift was also associated with a measurable increase in objectively assessed information-processing errors. Nurses who experienced more frequent cognitive failures at work made more conservative decisions, tending to refer patients on to other health professionals more often than other nurses. As stress is associated with cognitive performance decrements in telephone nursing, stress-reduction interventions could improve the quality and safety of care that callers to medical helplines receive. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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