Interactive Web-based Portals to Improve Patient Navigation and Connect Patients with Primary Care and Specialty Services in Underserved Communities.
This article presents a case study in the redesign, development, and implementation of a web-based healthcare clinic search tool for virtual patient navigation in underserved populations in Texas. It describes the workflow, assessment of system requirements, and design and implementation of two onli...
| Publicado en: | Perspectives in Health Information Management pp. 37 - 49 |
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| Autores principales: | , , , |
| Formato: | case study pictorial research tables/charts Journal Article |
| Publicado: |
American Health Information Management Association
Spring2014
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=97427420&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 97427420 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 15594122 2QEL jtl: Perspectives in Health Information Management issn: 15594122 maglogo: N pubinfo: dt: Spring2014 pid: 6825 pub: American Health Information Management Association place: Chicago, Illinois artinfo: ui: 97427420 97427420 103986293 97427420 ppf: 37 ppct: 12 formats: fmt: @attributes: type: P tig: atl: Interactive Web-based Portals to Improve Patient Navigation and Connect Patients with Primary Care and Specialty Services in Underserved Communities. aug: au: Highfield, Linda Ottenweller, Cecelia Pfanz, Andre Hanks, Jeanne affil: Assistant Professor, Division of Management, Policy and Community Health, University of Texas School of Public Health in Houston, TX. sug: subj: Consumer Health Information Systems Design Medically Underserved Texas Internet Human Primary Health Care Texas Texas Funding Source Focus Groups Women's Health Patient Protection and Affordable Care Act Healthy People 2020 Organizations, Nonprofit Texas Systems Implementation Case Studies Health Services Accessibility Texas ab: This article presents a case study in the redesign, development, and implementation of a web-based healthcare clinic search tool for virtual patient navigation in underserved populations in Texas. It describes the workflow, assessment of system requirements, and design and implementation of two online portals: Project Safety Net and the Breast Health Portal. The primary focus of the study was to demonstrate the use of health information technology for the purpose of bridging the gap between underserved populations and access to healthcare. A combination of interviews and focus groups was used to guide the development process. Interviewees were asked a series of questions about usage, usability, and desired features of the new system. The redeveloped system offers a multitier architecture consisting of data, business, and presentation layers. The technology used in the new portals include Microsoft .NET Framework 3.5, Microsoft SQL Server 2008, Google Maps JavaScript API v3, jQuery, Telerik RadControls (ASP.NET AJAX), and HTML. The redesigned portals have 548 registered clinics, and they have averaged 355 visits per month since their launch in late 2011, with the average user visiting five pages per visit. Usage has remained relatively constant over time, with an average of 142 new users (40 percent) each month. This study demonstrates the successful application of health information technology to improve access to healthcare and the successful adoption of the technology by targeted end users. The portals described in this study could be replicated by health information specialists in other areas of the United States to address disparities in healthcare access. pubtype: Academic Journal doctype: case study pictorial research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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