Characterizing complexity in socio-technical systems: a case study of a SAMU Medical Regulation Center.
Complexity theory has been adopted by a number of studies as a benchmark to investigate the performance of socio-technical systems, especially those that are characterized by relevant cognitive work. However, there is little guidance on how to assess, systematically, the extent to which a system is...
| Publicado en: | Work Vol. 41; pp. 1811 - 1818 |
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| Autores principales: | , , , , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Sage Publications Inc.
2012 Supplement
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=104523034&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 104523034 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 10519815 3RC jtl: Work issn: 10519815 maglogo: N pubinfo: dt: 2012 Supplement vid: 41 pid: 344 pub: Sage Publications Inc. place: Thousand Oaks, California artinfo: ui: 104523034 71928669 10.3233/wor-2012-0390-1811 104523034 ppf: 1811 ppct: 7 formats: fmt: @attributes: type: P tig: atl: Characterizing complexity in socio-technical systems: a case study of a SAMU Medical Regulation Center. aug: au: Soares, Marcelo M. Jacobs, Karen Righi, Angela Weber Wachs, Priscila Saurin, Tarcísio Abreu affil: Industrial Engineering and Transportation Departament, Federal University of Rio Grande do Sul, Av. Oswaldo Aranha Street, 5th floor, Porto Alegre, RS, Brazil sug: subj: Ambulances Brazil Task Performance and Analysis Brazil Human Content Analysis Interviews ab: Complexity theory has been adopted by a number of studies as a benchmark to investigate the performance of socio-technical systems, especially those that are characterized by relevant cognitive work. However, there is little guidance on how to assess, systematically, the extent to which a system is complex. The main objective of this study is to carry out a systematic analysis of a SAMU (Mobile Emergency Medical Service) Medical Regulation Center in Brazil, based on the core characteristics of complex systems presented by previous studies. The assessment was based on direct observations and nine interviews: three of them with regulator of emergencies medical doctor, three with radio operators and three with telephone attendants. The results indicated that, to a great extent, the core characteristics of complexity are magnified) due to basic shortcomings in the design of the work system. Thus, some recommendations are put forward with a view to reducing unnecessary complexity that hinders the performance of the socio-technical system. pubtype: Academic Journal doctype: research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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