Ask us anytime: creating a searchable FAQ using email and chat reference transcripts.
Users are increasingly expecting services to be available outside traditional venues and time frames. Clearly, not all library functions and services can be performed all the time, but a Frequently Asked Question (FAQ) tool is one function that can be. Librarians at Notre Dame decided to create a se...
| Published in: | Internet Reference Services Quarterly Vol. 14; no. 3/4; pp. 67 - 82 |
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| Main Authors: | , , |
| Format: | pictorial tables/charts Journal Article |
| Published: |
Taylor & Francis Ltd
2009
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| Online Access: | View this record in EBSCOhost |