Producing expertise and achieving attribution in the context of computer support.
This study uses transcripts of interactions recorded between computer technicians and users to investigate the activities related to attribution and problem solving in the context of institutional computer support. We explore how achieving consensual attributions (in the context of diagnosis) is int...
| Publicado en: | British Journal of Social Psychology Vol. 47; no. 4; pp. 727 - 763 |
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| Autores principales: | , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Wiley-Blackwell
Dec2008
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| Acceso en línea: | Ver este registro en EBSCOhost |