Producing expertise and achieving attribution in the context of computer support.
This study uses transcripts of interactions recorded between computer technicians and users to investigate the activities related to attribution and problem solving in the context of institutional computer support. We explore how achieving consensual attributions (in the context of diagnosis) is int...
| Published in: | British Journal of Social Psychology Vol. 47; no. 4; pp. 727 - 763 |
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| Main Authors: | , |
| Format: | research tables/charts Journal Article |
| Published: |
Wiley-Blackwell
Dec2008
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| Online Access: | View this record in EBSCOhost |