Emotional strain and organizational citizenship behaviours: a meta-analysis and review.
This paper provides a qualitative review and quantitative summary of the relationship between emotional strain and organizational citizenship behaviour (OCB), and discusses five potential moderators of the strain-OCB relationship. OCB refers to discretionary behaviours that benefit organizations and...
| Publicado en: | Work & Stress Vol. 21; no. 4; pp. 312 - 333 |
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| Autores principales: | , , |
| Formato: | research systematic review tables/charts Journal Article |
| Publicado: |
Taylor & Francis Ltd
Oct-Dec2007
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| Acceso en línea: | Ver este registro en EBSCOhost |