Emotional strain and organizational citizenship behaviours: a meta-analysis and review.
This paper provides a qualitative review and quantitative summary of the relationship between emotional strain and organizational citizenship behaviour (OCB), and discusses five potential moderators of the strain-OCB relationship. OCB refers to discretionary behaviours that benefit organizations and...
| Publicado en: | Work & Stress Vol. 21; no. 4; pp. 312 - 333 |
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| Autores principales: | , , |
| Formato: | research systematic review tables/charts Journal Article |
| Publicado: |
Taylor & Francis Ltd
Oct-Dec2007
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=105876657&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 105876657 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 02678373 BE8 jtl: Work & Stress issn: 02678373 maglogo: Y pubinfo: dt: Oct-Dec2007 vid: 21 iid: 4 pid: 377 pub: Taylor & Francis Ltd place: Philadelphia, Pennsylvania artinfo: ui: 105876657 105876657 2009731646 10.1080/02678370701758124 105876657 ppf: 312 ppct: 21 formats: fmt: @attributes: type: P tig: atl: Emotional strain and organizational citizenship behaviours: a meta-analysis and review. aug: au: Chang C Johnson RE Yang L affil: Department of Environmental and Occupational Health, University of South Florida, USA sug: subj: Citizenship Job Performance Stress, Occupational Adult Analysis of Variance Chi Square Test Confidence Intervals Descriptive Statistics Empirical Research Employee Attitudes Employment Status Female Interpersonal Relations Job Experience Male Meta Analysis Private Sector Psycinfo Public Sector Reference Databases Human Adult: 19-44 years Female Male ab: This paper provides a qualitative review and quantitative summary of the relationship between emotional strain and organizational citizenship behaviour (OCB), and discusses five potential moderators of the strain-OCB relationship. OCB refers to discretionary behaviours that benefit organizations and their members. Emotional strain is important to consider because it has a broad impact on employee behaviours and is possibly more fundamental than other forms of strain. However, it has received less attention than aspects of job-related strain, such as job dissatisfaction. Based on the results of 29 empirical studies with 52 unique effect sizes, meta-analytic results revealed a negative relationship between strain and OCB (corrected estimate of the population correlation coefficient, [rho]=-.16). Furthermore, this relationship is moderated by the type of OCB (OCB directed at the organization vs. that directed at individuals), type of organization (private vs. public), publication status (published vs. unpublished), OCB rating source (self vs. other), and type of sample (full-time employees vs. employed students). We present theoretical and practical implications of these findings, including steps that could be taken by organizations to increase OCB and to reduce emotional strain, and suggest directions for future research. pubtype: Academic Journal doctype: research systematic review tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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