Subjective and objective results of usability testing of a prototype performance management system among U.S. Navy personnel.
The U.S. Navy conducted usability testing for the Navy's Human Performance Feedback and Development (HPFD) and ePerformance system to capture both quantitative and objective data as well as qualitative and subjective data from participants to identify potential sources of error and user burden. A to...
| Publicado en: | Military Psychology Vol. 18; no. 3; pp. 227 - 246 |
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| Autores principales: | , , , , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Taylor & Francis Ltd
Jul2006
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=106262103&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 106262103 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 08995605 7MP jtl: Military Psychology issn: 08995605 maglogo: N pubinfo: dt: Jul2006 vid: 18 iid: 3 pid: 377 pub: Taylor & Francis Ltd place: Philadelphia, Pennsylvania artinfo: ui: 106262103 106262103 2009497383 10.1207/s15327876mp1803_4 106262103 ppf: 227 ppct: 19 formats: fmt: @attributes: type: P tig: atl: Subjective and objective results of usability testing of a prototype performance management system among U.S. Navy personnel. aug: au: Schwerin MJ Dean E Robbins KM Bourne MJ Reed L affil: RTI International, Research Triangle Park, North Carolina; schwerin@rti.org sug: subj: Employee Performance Appraisal Management Information Systems Evaluation Military Personnel Adult Female Focus Groups Internet Male Multimethod Studies Scales Self Report United States Human Adult: 19-44 years Female Male ab: The U.S. Navy conducted usability testing for the Navy's Human Performance Feedback and Development (HPFD) and ePerformance system to capture both quantitative and objective data as well as qualitative and subjective data from participants to identify potential sources of error and user burden. A total of 57 officer and enlisted supervisors and nonsupervisors took part in usability testing conducted at 3 Navy test sites. Each participant completed a usability test scenario and took part in focus group interview debriefings of their usability testing session to elicit recommendations for improvement and cultural factors that might affect system implementation. Results identified various usability errors, their frequency, and duration, as well as recommendations for improvement. In addition, user ratings of the system and qualitative data from focus group interviews indicate that system users believe the systems worked well. Focus group interview results indicate that the frequency and severity of connectivity problems had a negative effect on user perceptions of the HPFD and ePerformance systems, and there were several cultural factors that were key for the acceptance of a new performance appraisal system. Implications of the findings, study limitations, and recommendations for future research are discussed. pubtype: Academic Journal doctype: research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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