A window into our patron's needs: analyzing data from chat transcripts.
This article provides an analysis of transcripts of chat reference transactions. The data analyzed for this study were from 631 chat reference transcripts from the University of Minnesota Libraries-Twin Cities Campus collected from January to May for both 2003 and 2004. Specifically, the patrons' st...
| Publicado en: | Internet Reference Services Quarterly Vol. 11; no. 4; pp. 19 - 40 |
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| Autores principales: | , , |
| Formato: | pictorial research tables/charts Journal Article |
| Publicado: |
Taylor & Francis Ltd
2006
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| Acceso en línea: | Ver este registro en EBSCOhost |