Using a balanced scorecard to improve the performance of an emergency department.
The performance of the emergency department significantly improved after implementing the balanced scorecard including hours of continuing education attended by the staff, staff job satisfaction, the rate of incomplete laboratory tests within 30 minutes, the average monthly inappropriate return rate...
| Publicado en: | Nursing Economic$ Vol. 22; no. 3; pp. 140 - 147 |
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| Autores principales: | , , , , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Jannetti Publications, Inc.
May/Jun2004
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=106774903&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 106774903 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 07461739 22R jtl: Nursing Economic$ issn: 07461739 maglogo: N pubinfo: dt: May/Jun2004 vid: 22 iid: 3 pid: 4135 pub: Jannetti Publications, Inc. place: Pitman, New Jersey artinfo: ui: 106774903 106774903 2004153534 NLM15211917 106774903 ppf: 140 ppct: 7 formats: fmt: @attributes: type: P tig: atl: Using a balanced scorecard to improve the performance of an emergency department. aug: au: Huang S Chen P Yang M Chang W Lee H affil: St. Martin De Porres Hospital, Chia Yi City, Taiwan, Republic of China sug: subj: Emergency Care Productivity Quality Improvement Adult Chi Square Test Clinical Indicators Coefficient alpha Convenience Sample Data Analysis Software Descriptive Statistics Diagnosis, Laboratory Education, Continuing Emergency Service Female Fisher's Exact Test Income Job Satisfaction Evaluation Male Middle Age Multidisciplinary Care Team Outcome Assessment Paired T-Tests Patient Satisfaction Evaluation Pretest-Posttest Design Quality of Care Research Questionnaires Summated Rating Scaling Taiwan Time Factors Human Adult: 19-44 years Middle Aged: 45-64 years Female Male ab: The performance of the emergency department significantly improved after implementing the balanced scorecard including hours of continuing education attended by the staff, staff job satisfaction, the rate of incomplete laboratory tests within 30 minutes, the average monthly inappropriate return rate, and hospital profit. The results can assist administrators plan for the future. Although this was a pilot program for implementing a balanced scorecard in an emergency department, the indicators used in this study may also be reasonable for a hospital that has limited resources. pubtype: Academic Journal doctype: research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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