Using a balanced scorecard to improve the performance of an emergency department.
The performance of the emergency department significantly improved after implementing the balanced scorecard including hours of continuing education attended by the staff, staff job satisfaction, the rate of incomplete laboratory tests within 30 minutes, the average monthly inappropriate return rate...
| Publicado en: | Nursing Economic$ Vol. 22; no. 3; pp. 140 - 147 |
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| Autores principales: | , , , , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Jannetti Publications, Inc.
May/Jun2004
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| Acceso en línea: | Ver este registro en EBSCOhost |