Serving Seniors: Innovation and Public Sector Service Delivery.

Public administration scholars have contributed little to the explosion of research on aging in Canada by examining the implications of population aging for public organizations in general and government service delivery in particular. Studies dealing with the impact of innovations in information te...

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Detalles Bibliográficos
Publicado en:Innovation Journal Vol. 20; no. 2; pp. 1 - 19
Autor principal: Kernaghan, Kenneth
Formato: Artículo
Publicado: Innovation Journal 2015
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Acceso en línea:Ver este registro en EBSCOhost
Descripción
Sumario:Public administration scholars have contributed little to the explosion of research on aging in Canada by examining the implications of population aging for public organizations in general and government service delivery in particular. Studies dealing with the impact of innovations in information technology (IT) on services to seniors are especially rare. This paper aims to help remedy this deficiency by examining government service delivery to seniors, with primary attention to the impact of current and anticipated advances in IT. Public administration scholars can learn a great deal from other academic disciplines about government service delivery to seniors. What is missing is research that sets aging within the specific theoretical, conceptual and practical concerns of the field of public administration, contributes to cross-disciplinary work in gerontology and informs the policy and program decisions of governments.