Mobile Persuasion: Can Screen Size and Presentation Mode Make a Difference to Trust?

Guided by theModality, Agency, Interactivity, and Navigability (MAIN) model of technology effects and the heuristic-systematicmodel (HSM) of information processing, this study explicates underlying mechanisms by which variations in screen size (large vs. small) and presentation mode (video vs. text)...

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Published in:Human Communication Research Vol. 42; no. 1; pp. 45 - 71
Main Authors: Kim, Ki Joon, Sundar, S. Shyam
Format: Article
Published: Oxford University Press / USA Jan2016
Subjects:
Online Access:View this record in EBSCOhost
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        10.1111/hcre.12064
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        atl: Mobile Persuasion: Can Screen Size and Presentation Mode Make a Difference to Trust?
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        au:
          Kim, Ki Joon
          Sundar, S. Shyam
        affil:
          Department of Interaction Science, Sungkyunkwan University, Seoul 110‐745, Korea
          Media Effects Research Laboratory, Pennsylvania State University, University Park PA, 16802, USA
      su:
        Persuasion (Psychology)
        Information processing
        Heuristic
        Communications research
        Mobile communication systems
      sug:
        subj:
          Persuasion (Psychology)
          Information processing
          Heuristic
          Communications research
          Wireless Telecommunications Carriers (except Satellite)
          Mobile communication systems
      keyword:
        Heuristic–Systematic Model
        Heuristic-Systematic Model
        MAIN Model
        Mobile Advertising
        Multidimensional Trust
        Persuasion
        Phantom Model Analysis
        Presentation Mode
        Screen Size
        Heuristic–Systematic Model
        Heuristic-Systematic Model
        MAIN Model
        Mobile Advertising
        Multidimensional Trust
        Persuasion
        Phantom Model Analysis
        Presentation Mode
        Screen Size
      ab: Guided by theModality, Agency, Interactivity, and Navigability (MAIN) model of technology effects and the heuristic-systematicmodel (HSM) of information processing, this study explicates underlying mechanisms by which variations in screen size (large vs. small) and presentation mode (video vs. text) contribute to user perceptions of media content on their smartphones. Results from a between-subjects experiment (N=120) indicate that large screen size and video mode promote heuristic processing while small screen size and text mode encourage systematic processing. Heuristic processing leads to greater affective and behavioral trust while systematic processing is associated with cognitive trust. Phantom model analysis reveals the effects of large screen size and video mode on purchase intentions are sequentially mediated by type of information processing and multidimensional trust.
      pubtype: Academic Journal
      doctype: Article
      src: R
    language: English
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