Mutual development in mass collaboration: Identifying interaction patterns in customer-initiated software product development.
In this paper we investigate computer-supported collaborative learning (CSCL) and innovation in a large-scale distributed setting. Get Satisfaction (GS), a social media platform for involving customers in product development activities, is our case study. In order to identify how end users contribut...
| Published in: | Computers in Human Behavior Vol. 65; pp. 77 - 92 |
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| Main Authors: | , |
| Format: | Article |
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Elsevier B.V.
Dec2016
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| Subjects: | |
| Online Access: | View this record in EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=118739822&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 118739822 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 07475632 JC4 jtl: Computers in Human Behavior issn: 07475632 maglogo: N pubinfo: dt: Dec2016 vid: 65 pid: 2410 pub: Elsevier B.V. artinfo: ui: 118739822 10.1016/j.chb.2016.08.005 ppf: 77 ppct: 15 formats: tig: atl: Mutual development in mass collaboration: Identifying interaction patterns in customer-initiated software product development. aug: au: Andersen, Renate Mørch, Anders I. affil: Department of Education, University of Oslo, Norway su: Interprofessional relations World Wide Web Social media Application software Software architecture sug: subj: Interprofessional relations World Wide Web Social media Software Publishers Software publishers (except video game publishers) Custom Computer Programming Services Internet Publishing and Broadcasting and Web Search Portals Computer systems design and related services (except video game design and development) Application software Software architecture keyword: Collaborative knowledge creation Interaction analysis Mass collaboration Mutual development Social media platform Social network analysis User driven innovation Collaborative knowledge creation Interaction analysis Mass collaboration Mutual development Social media platform Social network analysis User driven innovation ab: In this paper we investigate computer-supported collaborative learning (CSCL) and innovation in a large-scale distributed setting. Get Satisfaction (GS), a social media platform for involving customers in product development activities, is our case study. In order to identify how end users contribute to product development, we researched the interactions between end users, champions, and professional developers in this online community as they jointly constructed a shared artifact (a web application). We collected publicly available platform interaction data over a six-month period (N = 229 users). The methods we employed are social network analysis (SNA) and interaction analysis (IA), which we combined in a mixed-methods design. At the network level, we identified key actors according to centrality measures. At the interaction level, we zoomed in on specific interactions. We propose a model of mass collaboration in terms of four interaction patterns: 1) gatekeeping , control of excessive information sharing, 2) bridge building , spreading information across groups in the network, 3) general development , allowing professional developers to create new software functionality and update existing software, and 4) user-user collaboration , facilitating non-centrally organized development activities, ranging from feature requests to local development. We discuss our findings and compare them with related research. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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