Risk work in NHS 111: the everyday work of managing risk in telephone assessment using a computer decision support system.
The substitution of clinical with non-clinical staff to triage and manage calls in the NHS urgent care services is one of the number of measures designed to meet growing health services demand. The deployment of a Computer Decision Support System ‘NHS Pathways’ to support this work has created a new...
| Published in: | Health, Risk & Society Vol. 19; no. 3/4; pp. 189 - 209 |
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| Main Authors: | , , , , |
| Format: | research tables/charts Journal Article |
| Published: |
Taylor & Francis Ltd
Apr-Jun2017
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| Online Access: | View this record in EBSCOhost |