Decision-making about the adoption of information technology in social welfare agencies: some key considerations.
Government and non-government social welfare agencies have invested heavily in information technology, such as electronic information systems (IS) but evaluations have shown that they may undermine rather than support frontline practice. In this article, the findings of research in which senior mana...
| Publicado en: | European Journal of Social Work Vol. 21; no. 4; pp. 521 - 530 |
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| Formato: | Artículo |
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Taylor & Francis Ltd
Jul2018
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| Acceso en línea: | Ver este registro en EBSCOhost |
| Sumario: | Government and non-government social welfare agencies have invested heavily in information technology, such as electronic information systems (IS) but evaluations have shown that they may undermine rather than support frontline practice. In this article, the findings of research in which senior managers and information technology managers were asked to reflect on why a particular application failed to achieve its aims are presented. The insights they provide can be used to guide future decision-making about the adoption of information technology. |
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