Working the Phones : Control and Resistance in Call Centres
•Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017• •Winner of the 2016 Labor History Best Book prize• Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dear...
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| Format: | Book |
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Pluto Press
2017
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| Online Access: | View this record in EBSCOhost |