Optimal discovery? Siri, Alexa, and other virtual personal assistants in libraries.
Should libraries use virtual personal assistants (VPAs), such as Siri and Alexa, within the physical library? VPAs are interfaces that support users with information retrieval and task performance. They are largely proprietary software and hardware that exist in numerous, consumer-driven fields. The...
| Publicado en: | Public Services Quarterly Vol. 16; no. 1; pp. 41 - 48 |
|---|---|
| Autor principal: | |
| Formato: | Artículo |
| Publicado: |
Taylor & Francis Ltd
Jan-Mar2020
|
| Materias: | |
| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=141900207&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 141900207 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 15228959 8BR jtl: Public Services Quarterly issn: 15228959 maglogo: N pubinfo: dt: Jan-Mar2020 vid: 16 iid: 1 pid: 377 pub: Taylor & Francis Ltd artinfo: ui: 141900207 10.1080/15228959.2019.1693318 ppf: 41 ppct: 7 formats: tig: atl: Optimal discovery? Siri, Alexa, and other virtual personal assistants in libraries. aug: au: Zimmett, Jeremy affil: Department of Information Studies, University of California Los Angeles, Los Angeles, California, USA su: Libraries Technology Privacy Intelligent personal assistants Internetworking sug: subj: Libraries Technology Privacy Commercial and Institutional Building Construction Libraries Libraries and Archives Intelligent personal assistants Internetworking keyword: Alexa infrastructure privacy Siri Virtual personal assistant Alexa infrastructure privacy Siri Virtual personal assistant ab: Should libraries use virtual personal assistants (VPAs), such as Siri and Alexa, within the physical library? VPAs are interfaces that support users with information retrieval and task performance. They are largely proprietary software and hardware that exist in numerous, consumer-driven fields. They function as powerful tools for data aggregation that combine speed, user experience, and accuracy, making them of interest to libraries. These technologies are mainly unregulated and face issues of interoperability outside their own ecosystems, or system of compatibility. As a result, VPAs rely on a number of other digital and mechanical components to function, making their infrastructure fragile and their ability to parse and understand language unreliable or slow. While VPAs have the potential to enhance library search experiences, they also have the capacity to record and profit off patron data, calling into question issues surrounding privacy, confidentiality, and ethics. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
|---|