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User Experience Methods and Maturity in Academic Libraries.

This article presents a mixed-methods study of the methods and maturity of user experience (UX) practice in academic libraries. The authors apply qualitative content analysis and quantitative statistical analysis to a research dataset derived from a survey of UX practitioners. Results reveal the typ...

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Published in:Information Technology & Libraries Vol. 39; no. 1; pp. 1 - 32
Main Authors: Young, Scott W. H., Chao, Zoe, Chandler, Adam
Format: glossary research tables/charts Journal Article
Published: American Library Association 2020
Online Access:View this record in EBSCOhost
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      dt: 2020
      vid: 39
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      pub: American Library Association
      place: Chicago, Illinois
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        10.6017/ital.v39i1.11787
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        atl: User Experience Methods and Maturity in Academic Libraries.
      aug:
        au:
          Young, Scott W. H.
          Chao, Zoe
          Chandler, Adam
        affil: UX and Assessment Librarian, Montana State
      sug:
        subj:
          Access to Information
          Library Services
          Librarianship
          Libraries, Academic
          Human
          Multimethod Studies
          Questionnaires
          Librarians
          Attitude
          United States
          Content Analysis
          Thematic Analysis
          Data Analysis Software
          Confidence Intervals
          Descriptive Statistics
          Multiple Regression
          Simple Linear Regression
      ab: This article presents a mixed-methods study of the methods and maturity of user experience (UX) practice in academic libraries. The authors apply qualitative content analysis and quantitative statistical analysis to a research dataset derived from a survey of UX practitioners. Results reveal the type and extent of UX methods currently in use by practitioners in academic libraries. Themes extracted from the survey responses also reveal a set of factors that influence the development of UX maturity. Analysis and discussion focus on organizational characteristics that influence UX methods and maturity. The authors conclude by offering a library-focused maturity scale with recommended practices for advancing UX maturity in academic libraries.
      pubtype: Academic Journal
      doctype:
        glossary
        research
        tables/charts
        Journal Article
      ougenre: Article
    language: English
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