REDUCING EXPERTISE TENSION.

As an explicit design topic, end-user development (EUD) is rather new to human-computer interaction (HCI), although it is implicitly embedded in many design projects. What makes EUD different from other HCI topics is that in traditional HCI terms, users are experts in their tasks, and good tools sho...

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Detalles Bibliográficos
Publicado en:Communications of the ACM Vol. 47; no. 9; pp. 39 - 41
Autor principal: Beringer, Joerg
Formato: Artículo
Publicado: Association for Computing Machinery Sep2004
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Acceso en línea:Ver este registro en EBSCOhost
Descripción
Sumario:As an explicit design topic, end-user development (EUD) is rather new to human-computer interaction (HCI), although it is implicitly embedded in many design projects. What makes EUD different from other HCI topics is that in traditional HCI terms, users are experts in their tasks, and good tools should match these tasks. Conversely, end-user developers are trying to complete development tasks in which, by definition, they are not experts. Therefore, the dominating design goal of EUD tools is to compensate for a discrepancy between the user's expertise and the development task to be performed.