Customer Surveys for Agency Managers: What Managers Need to Know (Book).

The article discusses the book "Customer Surveys for Agency Managers: What Managers Need to Know," by H.P. Hatry; J.E. Marcotte; T. van Houten. The topics covered in the book include the types of information that should and should not be solicited; the pa

Bibliographic Details
Published in:	Journal of Social Work Education Vol. 35; no. 1; p. 155
Format:	Article
Published:	Taylor & Francis Ltd Winter99
Subjects:	Customer Surveys for Agency Managers: What Managers Need to Know (Book) Marcotte, J. E. Van Houten, T. Hatry, H. P. Consumer education Customer relations Customer services Surveys
Online Access:	View this record in EBSCOhost